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Business Contact
Email: nikolahopf@so-shell.com
Phone: +27 64 075 2071
Billing & Business Address
SO SHELL (PTY) LTD
Sea Point
Cape Town, 8005
South Africa
Where is your jewellery made?
Every part of our process - from sketch to final polish - happens in Cape Town. We work closely with local artisans, stone-cutters, and casters we know by name.
Which metals do you work with?
We craft our pieces in 9ct yellow gold and 925 sterling silver, metals chosen for their lasting quality. You can read more about our metal options here. If you’d like a piece in other metals - like 14ct or 18ct gold, white gold or platinum - just send us a message; we’re happy to chat: hello@so-shell.com
Where do your Abalone shells come from?
Our Abalone shells - also known as perlemoen - are ethically sourced through certified aquaculture partners here in the Cape. Each one is received in its raw form, then shaped and polished by hand.
Are all of your pieces one-of-a-kind?
Each piece is hand-polished, and some are textured by local artisans. Our stones and shells reveal natural patterns and shades formed over time - making each one unique.
How do I find my ring size?
A simple way is to measure a ring that already fits you well - see our guide. Alternatively, you can also visit a local jeweller for a measurement.
How will my jewellery be shipped and what are the costs?
SOUTH AFRICA:
We ship with a local courier. Orders over R1800 are free, otherwise a standard fee of R100 applies.
INTERNATIONAL:
We’re getting everything ready to ship internationally soon and will keep you updated.
How will my jewellery be packaged?
Your jewellery comes in with a locally hand-crafted pouch and a care card. It’s placed in a kraft box, then shipped inside a home-compostable bag.
When will my jewellery be ready to ship?
Pendants and earring charms take around 10 working days to craft. Rings take a little longer – about 10 to 15 working days - since we make them to your individual size. Chains and earrings are shipped within 3–5 working days.
Do you have a physical store in Cape Town?
We don’t have a store yet, but you can find some of our selected pieces at Strangers Club or you can visit us every Wednesday at the Oranjezicht City Farm Market from 4–9 pm.
Can you deliver to a temporary address, like an Airbnb?
Absolutely! Just drop us a quick message at support@so-shell.com before placing your order, and we’ll make sure it gets to you.
Can I exchange or return my jewellery?
We do not accept returns or exchanges for personalized pieces. Exchanges or store credit (excluding the shipping fee) are available for items that are unworn, undamaged, and in their original packaging. The customer is responsible for return and re-shipping costs (free shipping, if applied, only applies once). Purchases using store credit are processed as new orders with standard manufacturing and delivery times.
How do I return my jewellery?
Please drop us an email at support@so-shell.com and we will walk you through the return process.
Do you offer personalized engraving?
Yes - you can personalize your piece with an engraving (max. 8-10 characters). Send us a message at hello@so-shell.com before placing your order, and we'll be happy to assist.
Do you have a guarantee policy?
Each piece is carefully inspected before it leaves our workshop. If you receive an item with a manufacturing fault, damage, or the wrong piece, please email us at support@so-shell.com within 48 hours of delivery. We’ll review the issue and ensure it’s resolved.
Do you provide any warranties for your items?
We offer repairs or replacements within 30 days of receipt for any manufacturing defects, except for necklaces. Damage caused by misuse or normal wear and tear isn’t covered. Just email us at support@so-shell.com, and we’ll assist you.
Can I get my jewellery piece replated?
We offer replating for select gold-plated pieces sold locally at OZCF Market, Strangers Club, or other locations. Just email us at support@so-shell.com, and we’ll be happy to assist.
Do you offer cleaning or repairs?
We offer servicing for our 9ct yellow gold and 925 sterling silver jewellery. Just email us at support@so-shell.com, and we’ll get back to you with a quote (please note that shipping fees have to be covered by the customer).
Can I order your jewellery in a different metal?
Absolutely! We can craft any so.shell design in metals like 14ct or 18ct yellow gold, white gold, or platinum. Just reach out to us at hello@so-shell.com, and we’ll be happy to assist.
How do I know how to care for my jewellery?
With each purchase, you’ll receive a care card tailored to the materials in your jewellery. We’ve also put together some helpful tips you can find here.
How can I connect with you?
If you’d like to ask about our products, collaborate on a project, or need help with your order, then email us at hello@so-shell.com. We’re here and happy to help!
